Product Returns

Akusonik.info is committed to customer satisfaction. If you are not satisfied with your Akusoli product, we offer a return option within a specified timeframe under the conditions outlined below.

Return Right

You have the right to return your Akusoli product within 14 days from the date of delivery. This return period allows you to inspect the product and decide whether it meets your expectations. The 14-day period is calculated from the date the product is delivered to you, not from the date of purchase.

Return Conditions

To be eligible for return, the product must meet the following conditions: the product must be unused and in its original condition; all original packaging, labels, and documentation must be intact; there must be no signs of wear, damage, or alteration caused by you; and the product must not have been modified or assembled.

Products that show signs of use, have damaged packaging, or are missing original components may not be accepted for return. Hygiene-sensitive products that have been opened or used cannot be returned.

Return Procedure

To initiate a return, contact our customer service team within the 14-day return period. Provide your order number and reason for return. We will provide instructions for returning the product, including the return address and any necessary documentation. You are responsible for shipping the product back to us in secure packaging.

Refund Terms

Once we receive and inspect your returned product, we will process your refund within 7 to 10 business days. The refund will be issued in the same payment method used for the original purchase (cash on delivery refunds will be processed via bank transfer). Refunds cover the product price only; original delivery costs are non-refundable.

Return Shipping Costs

You are responsible for return shipping costs unless the return is due to a defect or error on our part. If the product arrived damaged or is defective, we will cover return shipping costs.

Defective Products

If your Akusoli product is defective or damaged upon arrival, contact us immediately with photos or evidence. We will arrange replacement or refund at no cost to you, including return shipping.